Faq

F.A.Q.

When will my order be processed?

Orders will be processed and shipped within 24 hours of receipt.

I have questions about a product, how can I get them answered?

The best way to reach us is via email! Please contact us at help@naazofficial.com with your questions and we will get back to you as soon as possible!

Please allow up to 24 hours for a reply.

Sometimes you just wanna talk to a person! We totally get it. Please contact us at 1-844-786-NAAZ (6229) and leave your information! We will get back to you as soon as possible.

I received the incorrect products, what can I do?

While we hope to always be accurate, sometimes mistakes happen. If you received the wrong item, color or size, please contact us at help@naazofficial.com and we will get the right product out to you right away and email you a return label for the incorrect items.

I am unsatisfied with my order, what can I do?

We want you to be completely happy with your Naaz purchase. If something makes you feel less than fabulous, please initiate the return process here. (hyperlink). Just remember, items must be unworn, unwashed, and with all tags attached.

I’m in a time crunch and need my order fast!

We are queens of last-minute shopping and know exactly how you feel and have got you covered. Please see our expedited shipping options here (hyperlink).

I absolutely must have something, but it’s out of stock!

We do our best to keep items in stock but some pieces just fly off the site. If you’re in love with something and missed out, email us at

help@naazofficial.com and let us know if you want to be on the Back In Stock reminder list. Depending on the item, we can even special order some things for you. Just let us know if that’s what you want!

I live in Philly/New Orleans, can I pick up my order?

We will offering pick up services from our Philly location soon! Stay tuned and sign up on our site if you want to be added to the list to find out when we launch this.

Our New Orleans boutique operates separately from the online store but carries some of the same inventory so stop by and take a look!